Privacy Policy
How T-Town Turf LLC collects, uses, and protects your information.
This Privacy Policy explains how T-Town Turf LLC (“T-Town Turf,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website, request a quote, or communicate with us by phone or email. By using our website or providing your information to us, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly to us, including when you fill out our quote form, call us, or otherwise contact us. This may include:
- Contact information, your name, phone number, email address, and service address.
- Project details, information about the turf, deck, outdoor kitchen, or outdoor living project you are interested in, such as square footage, property type, and timeline.
- Communications, the contents of messages, texts, emails, and call notes you exchange with us.
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit, through standard server logs and any cookies described below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and questions;
- Schedule consultations, estimates, and installations;
- Provide, maintain, and follow up on our services;
- Send you appointment reminders, project updates, and customer-service messages;
- With your consent, send you promotional offers and marketing messages;
- Improve our website and services; and
- Comply with legal obligations and enforce our agreements.
3. SMS / Text Messaging
When you provide your mobile phone number to T-Town Turf, for example, by submitting our quote form or calling us, you consent to receive text (SMS/MMS) messages from us at that number, including messages sent using an automated telephone dialing system. These messages may include quote follow-ups, appointment reminders, scheduling, project updates, and, where you have opted in, promotional offers.
- Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf, such as our customer-communication and messaging platform (XealAI.com Marketing Suite), scheduling tools, and hosting providers, under contracts that require them to protect your information and use it only to provide services to us;
- Professionals and authorities when required to comply with the law, respond to lawful requests, or protect our rights, property, or safety, or that of others; and
- A successor entity in connection with a merger, acquisition, or sale of all or part of our business.
5. Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly without them.
6. Data Retention and Security
We retain your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may opt out of marketing emails by following the unsubscribe instructions in those messages. You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond consistent with applicable law.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
T-Town Turf LLC
3701 S Harvard Ave, Suite A #328, Tulsa, OK 74135
Phone/Text: 918-612-7070
Email: info@ttownturf.com